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ALL OUR RATES INCLUDE Free insurance



Book on our official website and travel in complete safety for you and your companions.

All of our rates include Travel Assistance insurance. Our prepaid Non Refundable, Long Stay, Semiflex and Early Booking rates also include Cancellation Insurance, inviting you to book with full peace of mind. And we include all of this, absolutely FREE!

Cancellation Insurance covers up to €6,000 in travel cancellation fees. Includes travel cancellation fees due to a positive COVID-19 test (refer to the cancellation reasons in the policy’s terms and conditions).

The Travel Assistance insurance covers:

  • Medical and health care, up to 30.000€
  • Dental expenses, up to 250€
  • Repatriation or transportation of injured or ill parties
  • Repatriation or transportation of other Insured parties
  • Travel for a relative or companion in case of hospitalisation
  • Accommodation expenses for a relative or companion who must travel in case hospitalisation, up to 500€ (50 x 10 days)
  • Accommodation expenses for a relative or companion who does not need to travel, in case of hospitalisation, up to 1.500€ (150 x 10 days)
  • Convalescence in hotel, up to 1.500€ (150€ x 10 days)
  • Repatriation or transportation of a deceased Insured party
  • Early return due to the death of a relative
  • Early return due to hospitalisation of a relative
  • Early return due to serious incident in the Insured Party´s home
  • Loss of services contracted and not enjoyed because of hospitalisation
  • Professional driver
  • Telephone Medical Consultation Service
  • Refund of holidays not enjoyed, up 3.000€


Prepaid bookings with rates Non Refundable, Long Stay, Semiflex and Early Booking are linked to a Cancellation Insurance when the reservation is made, and a Travel Assistance insurance that begins at check-in and ends at check-out. Booking amounts will be reimbursed for justified cancellations through the insurance company ARAG. Prepaid amounts cannot be reimbursed if the reason for cancellation does not appear in the general terms and conditions of the policy or if the customer is a no-show. Customers may modify their reservation up to 24 hours before the arrival date. (As long as this is permitted with the selected rate).

All other reservations (with Flexible rates and direct payment at the hotel) are linked to the Travel Assistance insurance that begins at check-in (after paying the booking amount) and ends at check-out.

The reasons for cancellations and exclusions are listed in the policy.

   Read the travel assistance insurance terms and conditions here.
   Read the cancellation insurance terms and conditions here.
   FAQs: if you still have any doubts here you can find additional information

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